Fresh Start Cleaning - Located in Kennewick, WA
Policites & Guidelines
CANCELLATION POLICY
Although a 7 day notice is appreciated, we must at least have a 24 hour notice prior to cancelling or re-scheduling service. We have added a schedule change form to our website to make this easy for you. Once you have submitted the form online, you will be contacted by the end of the business day to reschedule services (REQUEST MUST BE SUBMITTED THROUGH WEBSITE OR EMAIL) www.amcleaningtricities.com or freshstartcleaningtricities@gmail.com. If Fresh Start Cleaning does not receive a notice 24 hours prior to your cleaning it will result in a $30.00 cancellation fee.
PAYMENT POLICY
Cash, check, or credit card (Visa, Mastercard, Discover) are accepted forms of payment. You can make payment on this website via paypayl under “Current Customer” tab seen above. Our services are due upon receipt and no credit accounts are available. Monthly billing available.
100% GUARANTEE POLICY
Fresh Start Cleaning guarantees our work. If the job is not done according to what you were quoted, please call the office within 24 hours and we will come out and correct the problem within 48 hours, at no extra charge. Please do not correct the issue without a Fresh Start Cleaning team member seeing it. No refunds on a performed service.
BREAKAGE/ DAMAGES
We are Bonded and Insured and do take responsibility for any breakage or damages that is caused by our team on the property. The team members are rewarded for honesty, and all breakage is reported immediately, and then relayed to customer. If you notice breakages or damages caused by out team, please inform the office within 24 hours for consideration, if not relayed to the office within 24 hours, breakages or damages may not be considered.
SUPPLIES AND EQUIPMENT
We provide all cleaning supplies and equipment, but if you would like for us to use yours, we can. However, we are not liable for any damages that your supplies may cause to areas applied. Our supplies are proven and tested, and more importantly the team members are trained on how to use the supplies that Fresh Start Cleaning provides. If there is a product that you would like us to use please contact the office so we can train our team members on the product properly before performing service.
TEAM POLICY
Fresh Start Cleaning will try to send the same team most of the time, however there are sicknesses and vacations. In such cases we may have to send a different team. This is why it is important to use the comment card system and communicate through the office, not just the staff cleaning your home. We permanently document in your file so no matter what team we send, they will know everything about your home.
SERVICE ISSUES
Should you ever experience an issue with your service, please call the office or contact us through our website within 24 hours so we may address the issue immediately. Any issues not relayed to us 24 hours after your service may not be considered.
