Frequently Asked Questions


We have been in business since 2009, locally owned and operated. 

Yes, we are a fully licensed, bonded, and insured company.

No, we use green, clean and environmentally friendly products that are safe for everyone.

Yes, we strive for perfection but things happen! If you are not 100% satisfied, give us a call same-day and we will go back and re-clean the area.

We are Bonded and Insured and do take responsibility for any breakage or damages that are caused by our team on the property. The team members are rewarded for honesty, and all breakage is reported immediately, and then relayed to the customer. If you notice breakages or damages caused by our team, please inform the office within 24 hours for consideration, if not relayed to the office within 24 hours, breakages or damages may not be considered. 

Serving Southeastern Washington from Yakima to Walla Walla including Kennewick, Pasco, Richland, Benton City, Mesa, Connell, Prosser, Grandview. Washington and Oregon State Counties served: Benton County, Franklin County, Walla Walla County, Yakima County and Hermiston County

Each and every one of our employees goes through an extensive hiring process where we check their backgrounds to ensure that we are hiring someone who is highly trusted to work with and to clean for you.

In order to provide the best cleaning experience possible, we need time to prepare our cleaners to ensure that they are fully equipped for the job. For this reason, we ask our customers to give us at least 24 hours before canceling an appointment.

Although a 7-day notice is appreciated, we must at least have a 24-hour notice prior to canceling or re-scheduling service. We have added a schedule change form to our website to make this easy for you. Once you have submitted the form online, you will be contacted by the end of the business day to reschedule services (REQUEST MUST BE SUBMITTED THROUGH WEBSITE OR EMAIL) or If Fresh Start Cleaning does not receive a notice 24 hours prior to your cleaning it will result in a $30.00 cancellation fee.

To ensure your service goes smoothly, we suggest that you:

  • Communicate openly and clearly
  • De-clutter your home. The less time the cleaners spend decluttering your home before they can actually clean, the better your cleaning experience will be
  • Performing a walkthrough at the beginning of each appointment
  • Making sure you indicate any areas you would like cleaners to focus on (or avoid altogether)

Remember, each customer has different expectations. To make sure yours are met, make them clear to us! Thank you!

Cash, check, or credit card (Visa, Mastercard, Discover) are accepted forms of payment.

You can make a payment on this website via PayPal by clicking here.  Our services are due upon receipt and no credit accounts are available. Monthly billing available

Our online payments is processed through Stripe, an online payment platform that uses a 100% secure 256-bit SSL encryption. We do not store any credit card information on our servers.